BE VOICEFor call centres
Shorter queues. Agents on the calls that need them.
BE Voice runs your queues and teams, and adds an AI that answers the routine calls, takes the overflow when callers have waited long enough, and works through outbound lists. Every call is recorded, written up and sent where you need it.
Run the floor
Queues
Callers wait in line with hold music and "still holding" messages, and go to the next free agent. Work is shared fairly, with wrap-up time between calls.
Live view
See who's waiting and who's available, as it happens. Agents can pause themselves when they step away.
Longest wait you'll accept
Set how long a caller may wait, and where they go after that: another team, voicemail, or the AI.
Agents anywhere
Agents sign in to the browser phone, the desktop app or a desk phone, from the office or home.
Every call recorded
With an optional recording notice, turned into text a few seconds after each call, and kept for the period you set.
Test before you publish
Trace any number at any day and time, with any key presses, to see exactly where a call will go. Every change can be undone.
Add AI where it helps most
First-line answers
The AI answers the questions that make up most of your volume, from your own knowledge and live lookups in your systems, and passes the rest to an agent.
Screened transfers
When a caller needs a person, the agent hears who's calling and why before they accept, so nobody starts from "how can I help?".
Overflow and after hours
When the queue is full or the floor is closed, callers get an answer or a message taken, not a busy signal or a full voicemail box.
Outbound campaigns
Reminders, payment calls, surveys and sales calls from a list, inside the calling hours for each kind of call, with a result for every person.
Results into your systems
Outcomes, answers and summaries go straight to your CRM or ticketing system as each call ends, or export them from the console.
Calls from your software
Your own systems can start calls with a goal and get the result back. API and MCP calling →
Start with a free pilot
We set BE Voice up for your business and you try it on real calls before you decide.