Phone system

Set up a Yealink desk phone

A Yealink desk phone can set itself up. You tell BE Voice which phone it is, type one address into the phone, and it signs in as its extension with the right settings. Nobody has to type a username or password.

Before you start

Add the phone on the Phones tab as a Desk / softphone (SIP) phone. See Phones and extensions.
Plug the phone into your network and power it up.
Find its MAC address: twelve letters and digits on the label under the phone, such as 80:5E:C0:AA:BB:CC. Most phones also show it under Menu → Status.

Tell BE Voice which phone it is

Open Phones and click Desk phone next to the extension.
Type the MAC address, with or without the colons.
Click Save. The console shows the Provisioning URL.

The provisioning URL is the same for every phone in your business. You can see it again any time by clicking Desk phone.

Type the address into the phone

On the phone, press Menu → Status and note its IP address, such as 192.168.1.50.
On a computer on the same network, open that address in a web browser and sign in to the phone (a new phone uses admin / admin).
Go to Settings → Auto Provision.
Paste the provisioning URL into Server URL and click Confirm.
Click Auto Provision Now. The phone restarts, and after a minute or two it shows its extension and is ready.

The Phones tab shows the phone as Online once it has signed in.

After setup

Changes: The phone checks for changes every night and when it restarts. If you change its name, restart the phone to see it straight away.
The phone's own web page: Setting up changes its admin / admin password, so only your business can change the phone. Click Sign-in details to see the new one.
Outside calls: A phone calls outside only once it has a number to show. Click Edit next to it and choose one under Calls out showing.
New password: Clicking New password next to a desk phone is safe: the phone picks up the new password by itself when it restarts, or overnight.
Dialling: Dial numbers as they are, such as 03 7000 0000. There's no need for a 0 for an outside line. Colleagues' extensions work as usual.
Moving or replacing a phone: Click Desk phone and type the new phone's MAC address. The old phone stops working. To stop setting up a phone, clear the MAC address and save.